Privacy Policy

At CrewLore, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our employee recognition platform and services.

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, job title, and company information when you create an account
• Recognition Preferences: Information about how you prefer to receive recognition, reward preferences, and milestone preferences
• Profile Information: Work anniversaries, birthdays (month/day only), and other celebration preferences
• Usage Data: How you interact with our platform, features used, and recognition activities
• Communication Data: Messages, feedback, and support requests

Automatically Collected Information

• IP address and device information
• Browser type and version
• Operating system
• Referral URLs and website navigation patterns
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide and maintain our recognition platform services
• Create and manage your Lore Cards
• Send recognition reminders and milestone notifications
• Generate analytics and insights for your organization
• Improve our platform and develop new features
• Provide customer support
• Send important service updates and notifications
• Comply with legal obligations

3. Information Sharing and Disclosure

Within Your Organization

Your recognition preferences and Lore Card information are shared with:

• Your managers and team leaders
• HR administrators in your organization
• Other employees as configured by your organization's settings

Third Parties

We do not sell your personal information. We may share information with:

• Service Providers: Trusted third parties who assist with hosting, analytics, and platform operations
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales (with notice)
• Protection: To protect our rights, property, or safety, or that of our users

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication requirements
• Secure data centers and hosting infrastructure
• Regular employee training on data protection

5. Data Retention

We retain your information:

• For as long as your account is active
• As needed to provide services to your organization
• To comply with legal obligations
• To resolve disputes and enforce agreements

You may request deletion of your personal information by contacting us, subject to certain legal and operational requirements.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze platform usage and performance
• Provide personalized experiences
• Ensure platform security

You can control cookies through your browser settings. Please see our Cookie Policy for more details.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children's Privacy

CrewLore is intended for workplace use and is not designed for children under 16. We do not knowingly collect personal information from children under 16.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications for significant changes
• Providing in-platform notifications

12. Jurisdiction-Specific Information

For California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and how it's used, and the right to delete personal information.

For EU/UK Residents (GDPR)

EU and UK residents have rights under the General Data Protection Regulation, including the right to data portability, the right to lodge complaints with supervisory authorities, and the right to withdraw consent where processing is based on consent.

This Privacy Policy is effective as of the date listed above and applies to all users of the CrewLore platform.