Terms of Service

Welcome to CrewLore! These Terms of Service ("Terms") govern your use of the CrewLore platform and services. By accessing or using CrewLore, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using CrewLore, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

2. Description of Service

CrewLore is an employee recognition platform that helps organizations:

• Create personalized recognition profiles ("Lore Cards")
• Track employee preferences for recognition and rewards
• Manage milestone celebrations and recognition activities
• Provide analytics and insights on recognition programs
• Facilitate meaningful workplace appreciation

3. Account Registration and Eligibility

Eligibility

You must be:

• At least 16 years old
• Authorized to enter into binding agreements
• Authorized by your organization to use CrewLore on their behalf (for business accounts)

Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized access
• Providing accurate and complete information

4. User Responsibilities and Conduct

Acceptable Use

You agree to use CrewLore only for lawful purposes and in accordance with these Terms. You agree not to:

• Upload false, misleading, or inappropriate content
• Harass, abuse, or harm other users
• Attempt to gain unauthorized access to our systems
• Use the platform for any illegal activities
• Interfere with or disrupt our services
• Copy, modify, or distribute our content without permission

Content Guidelines

When creating Lore Cards or using our platform, content must be:

• Professional and workplace-appropriate
• Accurate and truthful
• Respectful of others
• Free from discrimination, harassment, or offensive material

5. Organization Accounts and Administration

Administrator Responsibilities

Organization administrators are responsible for:

• Managing user access and permissions
• Ensuring compliance with these Terms by all users
• Maintaining appropriate data handling practices
• Providing accurate organization information

Employee Data

Organizations using CrewLore must:

• Have proper authorization to collect employee recognition preferences
• Comply with applicable employment and privacy laws
• Ensure employees consent to sharing their recognition preferences
• Use the platform in accordance with their own HR policies

6. Intellectual Property Rights

CrewLore's Rights

CrewLore retains all rights, title, and interest in:

• The CrewLore platform and software
• Our trademarks, logos, and branding
• Aggregated and anonymized usage data
• Platform features and functionality

Your Content

You retain ownership of content you create, but grant us a license to:

• Store, process, and display your content
• Provide our services to you and your organization
• Create aggregated, anonymized insights

7. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

8. Beta Program Terms

Current Beta Status

During the beta period:

• All features are provided free of charge
• Features may change, be removed, or added without notice
• We may experience downtime or service interruptions
• Your feedback helps us improve the platform

Transition to Paid Service

Before transitioning to paid tiers:

• We'll provide at least 30 days advance notice
• You'll have the option to upgrade to a paid plan
• If you don't upgrade, your account may be limited or suspended
• We'll provide data export options before any account closure

9. Service Availability and Modifications

Service Changes

We reserve the right to:

• Modify, suspend, or discontinue any part of our services
• Update these Terms with reasonable notice
• Implement new features or remove existing ones
• Perform maintenance that may temporarily affect service

No Warranty

CrewLore is provided "as is" without warranties of any kind. We do not guarantee:

• Uninterrupted or error-free service
• Complete security or data protection
• Compatibility with all systems or browsers
• Specific results or outcomes

10. Limitation of Liability

To the fullest extent permitted by law, CrewLore shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Service interruptions or data loss
• Actions or content of other users

Our total liability shall not exceed the amount paid by you for our services in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold CrewLore harmless from claims arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of applicable laws
• Content you submit to our platform

12. Termination

Termination by You

You may terminate your account at any time by contacting us or using account settings.

Termination by Us

We may suspend or terminate your account if you:

• Violate these Terms
• Engage in prohibited conduct
• Fail to pay applicable fees (after beta)
• Request account deletion

Effect of Termination

Upon termination:

• Your access to CrewLore will cease
• We may delete your data according to our retention policy
• You may request data export before termination
• Surviving provisions of these Terms will remain in effect

13. Dispute Resolution

Governing Law

These Terms are governed by [Your Jurisdiction] law, without regard to conflict of law principles.

Dispute Process

For any disputes:

1. Contact us first to attempt resolution
2. If unresolved, disputes will be settled through binding arbitration
3. Arbitration will be conducted under [Arbitration Rules]
4. Class action lawsuits are waived

14. Miscellaneous

Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and CrewLore.

Severability

If any provision is found unenforceable, the remaining provisions will continue in full effect.

Assignment

We may assign these Terms to a successor or affiliate. You may not assign your rights without our consent.

Updates to Terms

We may update these Terms by:

• Posting updated Terms on our website
• Sending email notifications for material changes
• Providing in-platform notices

By using CrewLore, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.